Refund policy

Return & Refund Policy

 

We want you to love your smart home upgrades. If something isn't right, we accept returns within 14 days of delivery.

 

Eligibility

 

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. A receipt or proof of purchase is required.

 

How to Start a Return

 

Contact us at alexpozo11@icloud.com with your order number and the reason for the return, and we'll send you instructions on how to send your item back to us.

 

Refunds

 

Once we receive and inspect your return, we'll notify you whether your refund has been approved. Approved refunds are processed automatically to your original payment method within 10 business days. Please note that it can take your bank or credit card company some additional time to post the refund to your account.

 

Return Shipping

 

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we'll cover the cost.

 

Cancellations

 

Orders can be cancelled free of charge as long as they have not yet entered preparation for shipment. Contact us as soon as possible if you need to cancel an order.

 

Questions

 

If you have any questions about our return policy, reach out to us at alexpozo11@icloud.com.